Shipping & Returns

Shipping Information

At Avene Clothing Shop, we strive to provide you with a seamless shopping experience. Below, you’ll find detailed information about our shipping methods, processing times, and delivery options.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be slightly longer during peak seasons or holidays.

Shipping Methods

  • Standard Shipping: We use DHL or FedEx for standard shipping. The estimated delivery time is 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. The estimated delivery time is 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and customs clearance processes.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review the information below to understand our policies and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Unworn, unwashed, and in its original condition with all tags attached.
  • Returned within 15 days of receiving your order.
  • Accompanied by the original receipt or proof of purchase.

Please Note: Due to hygiene reasons, certain items such as leggings and graphic tees are final sale and cannot be returned or exchanged unless they are defective.

How to Initiate a Return or Exchange

Follow these steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the template below to ensure all necessary information is included.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
  3. Ship Your Item: Pack the item securely in its original packaging and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
  4. Wait for Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Avene Clothing Shop Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Size/Color: [Size/Color]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Email Address]

Refund Process

Once your return is processed, your refund will be issued to the original payment method used during purchase. Please allow the following time for your refund to be reflected:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

If you are exchanging an item, we will ship the new item once the returned item is received and processed.

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. For exchanges, we will cover the shipping cost of the new item.

Contact Us

If you have any questions about our shipping or returns and exchanges policy, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].

Thank you for shopping with Avene Clothing Shop. We appreciate your trust and are committed to providing you with a seamless shopping experience!