Frequently Asked Questions (FAQ)
Welcome to Avene Clothing Shop! Below, you’ll find answers to some of the most common questions our customers have. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
What types of products does Avene Clothing Shop offer?
We offer a variety of stylish and comfortable clothing items, including Graphic Tees, Jeans, Leggings, New Tops, Pants, and Skirts.
Are your products available internationally?
Yes, we ship globally except for some remote areas and parts of Asia. Please check our shipping policy for more details.
Order and Delivery Questions
How long does it take to process my order?
Orders typically take 1-2 business days to process before they are dispatched.
What are the shipping options available?
We offer two main shipping options:
- Standard Shipping: Uses DHL or FedEx, takes 10-15 days after dispatch, and costs $12.95.
- Free Shipping: Uses EMS, available for orders over $50, and takes 15-25 days after dispatch.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Returns and Exchanges
What is your return policy?
You can return items within 15 days of receiving your order. Please refer to our Returns Policy for detailed instructions.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] for assistance with returns or exchanges.
Account Questions
How do I create an account?
You can create an account during the checkout process or by visiting the “Sign Up” page on our website.
I forgot my password. What should I do?
You can reset your password by clicking on the “Forgot Password” link on the login page.
Contact Us
How can I contact customer service?
You can reach us via email at [email protected]. We’re here to help!
Thank you for choosing Avene Clothing Shop. We look forward to serving you!